Frequently Asked Questions

What cable do I use for 60Hz-240Hz?

 

1920x1080p 144Hz / 100Hz

 

  • DisplayPort 1.2 Cable

  • HDMI 1.4 Cable

 

1920x1080p 240Hz / 165Hz

  • DisplayPort 1.2 Cable

  • HDMI 2.0 Cable

 

2560x1440p 165Hz / 144Hz / 100Hz

  • DisplayPort 1.2 Cabel

  • HDMI 2.0 Cable

 

2560x1440p 240Hz

  • DisplayPort 1.4 Cable

  • HDMI 2.1 Cable

 

3840x2160p 60Hz

  • DisplayPort 1.4 Cable

  • HDMI 2.0 Cable

 

Note: Make sure the port you are using also supports the cable versions. 

Example, in order to run 1440p 144Hz with HDMI, the HDMI cable and the HDMI input of the device both must be version 2.0.

How do I fix screen flickering?

  1. Check your cables - In most cases, a defective cable can cause the signal to break while being transmitted across the wire and cause flickering or color distortions. Try using a different cable that you know is not defective or test the cable on other devices. Additionally make sure your cable is plugged in all the way and inspect the cable for bruises, cuts, and bends in the pin.

  2. Test your video ports - Another solution is to use a different port on the monitor as video port can also become defective. For example, if you are connected using Display Port, try DVI-D or HDMI instead to see if the problem persists. Note; if you were to find the problem with your port, check both ports on the computer and monitor to narrow down the problem.

  3. Check your surroundings - In addition to hardware issues, electromagnetic fields can also cause screen flickering problems. If you have any fans, speakers, fluorescent lights, radios, high voltage units and even cell phones running next to the monitor can cause problems. Simply, place it away from the monitor and remove the devices from the same power strip to reduce interference.

  4. Troubleshoot your graphics card- Although it's rare, graphics card failures do occur and will obviously have effects on your monitor. First, make sure your graphics card is updated with the latest AMD graphics driver. Running on old drivers will cause your graphics card to have issues with your operating system. Second, check the graphics card is properly seated in the slot and then make sure your graphics card is not gone bad or defective by switching your graphics card with a spare.

  5. Issues with your Operating System - Currently for users who have recently upgraded to Windows 10 from Windows 7 or 8 are having screen flickering issues due to an incompatible with the app or display driver, please check out Troubleshoot screen flickering in Windows 10.

  6. Freesync Incompatibility - If you are using a graphics card without Freesync, turn off Freesync as it will conflict with your devices. Simply disable the Freesync options under the OSD menu on the monitor.

  7. Troubleshoot your Monitor - Lastly, the monitor itself could be damaged or defective. We understand not all electronics are perfect and things go bad. To troubleshoot your monitor, simply try connecting the monitor to another computer and see if the problem goes away or remains. Make sure you are testing with the same resolution, refresh rate, and settings for both computers to make sure the problem is consistent.

  8. Now you are a Monitor Troubleshooting Expert - Help your elders with your new ability and use your power wisely.

Why is my monitor not showing video?

  1. Check your cables - In most cases, a defective cable can cause the signal to break while being transmitted across the wire and cause flickering or color distortions. Try using a different cable that you know is not defective. Additionally make sure your cable is plugged in all the way and inspect the cable for bruises, cuts, and bends in the pin.

  2. Test your video ports - Another solution is to use a different port on the monitor as video port can also become defective. For example, if you are connecting using Display Port, try DVI or HDMI instead to see if the problem persists. Additionally, if you figure out the port is bad, find out if the port on the computer is bad or the monitor to narrow down the problem.

  3. Check your power - Check the lights on the monitor and power adapter. Additionally, make sure everything is plugged in all the way. Loose cables can cause your monitor from working.

  4. Device Compatibility - If your resolution and refresh rate is set outside the range of the monitor specification, you will have signal issues and vice versa if your monitor is set outside the range of your computer. Please check your settings using another computer or monitor to resolve your issue and reconnect the devices.

How do I update my graphics card driver?

 

While it's likely you already have the most recent driver, if you're having trouble with a device, you can try fixing it by updating the driver or reinstalling it.

 

  • Select the Start  button, type Device Manager, and select it from the list of results.

  • Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver.

  • Select Search automatically for updated driver software.

  • If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

     

     

    If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

How do I enable AMD FreeSync?

 

What are the requirements to use AMD FreeSync?

  • A compatible AMD Radeon GPU

AMD Radeon Pro Duo, R9 Fury X, Fury, Nano, RX 480, RX 470, RX 460 R9 390X, 390, 295X2, R9 290X, 290, R9 380X, 380, R9 285, R7 360, R7 260X and 260 GPUs feature display controllers that  support dynamic refresh rates during gaming.

  • A compatible AMD graphics driver

AMD FreeSync is available using the latest AMD graphics drivers.

  • A compatible DisplayPort cable version 1.2+

How to enable AMD FreeSync on my monitor

  1. Select signal source as DisplayPort in the OSD menu

  2. Enable AMD FreeSync in the OSD menu

 

Note: If you are unsure how to enable FreeSync in OSD setting, please check the user manual for the monitor on our website.

 

How to enable AMD FreeSync in AMD Radeon software

  1. Right click on the desktop and select AMD Radeon Settings

  2. Navigate to the Display tab

  3. Set AMD FreeSync to On

Note: AMD FreeSync requires DirectX 9, 10, 11 and 12 applications to be run in exclusive fullscreen mode in order to function correctly

Site Reference - How To Enable AMD FreeSync™

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